Cybersecurity Blog
AI-Assisted Patch Triage to Get Contact Centers Back Online
Posted July 12, 2026 in AI
AI-Assisted Patch Triage for Contact Centers After Outages After a contact center outage, the hardest part is not...
In Other News: DHS Database Hacked, Canada Disrupts Ransomware
Posted July 11, 2026 in Ransomware, Compliance, HIPAA, CMMC, NIST
DHS database hack, Adobe's faster patch cadence, and a Canadian ransomware takedown: this week's security roundup and...
AI Agent Security Playbooks for Call Center Zero Trust Teams
Posted July 11, 2026 in AI
AI Agent Security Playbooks for Call Center Zero Trust Call centers run on speed and accuracy, yet they also handle...
AI Contract Testing for Voice Biometrics and Compliance
Posted July 10, 2026 in AI, HIPAA, Compliance
AI Contract Testing for Voice Biometrics Under PCI and HIPAA Voice biometrics sits at the intersection of identity,...
Ransomware Uses a Malicious Driver to Disable Endpoint Defenses
Posted July 9, 2026 in Ransomware, Compliance, HIPAA, CMMC, NIST
A new ransomware family abuses the PoisonX kernel driver to shut down endpoint defenses. How BYOVD attacks work and...
How a PCI Calm Call Center Built Automated Evidence Trails
Posted July 9, 2026 in Compliance
PCI Calm Call Center Changes with Automated Evidence Trails Call centers sit at a tricky intersection of customer...
The Gentlemen Ransomware: A Test of Identity and Recovery
Posted July 8, 2026 in Ransomware, Compliance, HIPAA, NIST, CMMC
The Gentlemen ransomware tests whether your identity and recovery controls can contain an attacker after initial...
Passkey-Backed Call Center Access Controls for Zero Trust
Posted July 8, 2026 in Compliance
Passkey-Based Call Center Access Controls for Zero Trust Call centers sit at the intersection of high-volume customer...
JadePuffer: The First Complete LLM-Driven Ransomware Attack
Posted July 7, 2026 in AI, Compliance, Ransomware, HIPAA, NIST
JadePuffer is the first fully LLM-driven ransomware attack, exploiting a Langflow flaw end to end. What autonomous...
AI Outcome-Based Contact Center QA Metrics Proving ROI
Posted July 7, 2026 in AI, Compliance
Outcome-Based AI Contact Center QA Metrics That Prove Value Traditional contact center QA has a familiar feel:...
Agentforce Outcome Pricing QA for Trustworthy Support
Posted July 6, 2026 in AI, Compliance
Agentforce and Outcome Pricing QA for AI Customer Support AI customer support is moving from “answer generation” to...
Closing the AI Communication Gap with Customer Service QA
Posted July 5, 2026 in AI, Compliance
AI Customer Service QA for the AI Communication Gap AI customer service has improved speed and availability, but it...