Cybersecurity Blog
Category: Cybersecurity
Zero Trust for Contact Center Vendor Contracts Sharing Data
Posted August 5, 2026 in Compliance, Penetration Testing, Managed Services
Zero Trust for Contact Center Vendor Data Sharing Contracts Contact centers run on fast decisions, voice and chat...
Human in the Loop Governance for Safe GenAI Support
Posted August 4, 2026 in Compliance
Human-in-the-Loop Governance for GenAI Customer Support Customer support is where GenAI gets tested under real...
What Is an Incident Response Drill?
Posted August 4, 2026 in Cybersecurity
What is an incident response drill? Learn drill vs tabletop formats, how to run one step by step, NIST 800-171 3.6.3...
Brinks Home Discloses Data Breach as Hackers Leak Files
Posted August 3, 2026 in Compliance, CMMC, Data Breach, HIPAA, NIST
Brinks Home discloses a data breach in which threat actors exfiltrated sensitive files from the physical security...
AI Agent QA Playbooks for Omnichannel Support Teams
Posted August 3, 2026 in AI, Compliance
AI Agent QA Playbooks for Omnichannel Customer Support AI agents are no longer confined to a single chat widget or a...
Zero Trust for Contact Center APIs That Keeps PCI Safe
Posted August 2, 2026 in Compliance
Zero Trust for Contact Center APIs Without Breaking PCI Contact center APIs sit at the crossroads of customer...
ESET tracks rise in malicious AI skills and adaptable malware
Posted August 1, 2026 in Ransomware, Compliance, Malware, AI, CMMC
ESET threat intelligence documents attackers adapting established techniques to AI platforms, refining adaptable...
How to Evaluate AI Evidence Quality in PCI Voice Audits
Posted August 1, 2026 in AI, Compliance
AI Evidence Quality for PCI Audits in Omnichannel Voice PCI audits have always depended on one thing above all else:...
CareCloud Data Breach Impacts Over 350,000
Posted July 31, 2026 in Compliance, Cloud Security, NIST, HIPAA, CMMC
In March 2026, threat actors exfiltrated personal, financial, and medical information from CareCloud's cloud...
Shared Responsibility for AI Cloud Contact Center Setups
Posted July 31, 2026 in AI, Compliance, Managed Services
Shared Responsibility in AI Cloud Setups for Contact Centers Contact centers are rapidly adopting AI, from agent...
Semiconductor Firm Analog Devices Discloses Data Breach
Posted July 30, 2026 in Compliance, NIST, CMMC, Cybersecurity, Data Breach
Semiconductor firm Analog Devices disclosed unauthorized access and file exfiltration after detecting malicious...
Streamlining PCI Redaction for Call Analytics Evidence Packs
Posted July 30, 2026 in Compliance
PCI Redaction Automation for Call Analytics Evidence Packs Contact center teams live and die by evidence. When a...